Tokyo, JP

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Account Manager, Energy Business

We are looking for Account Manager, Energy Business in Japan. This is a permanent opportunity and its location is primarily Tokyo, Japan. You will be a member of our Energy Services Regional Operations North & South East Asia team and a key person in our organization to drive service business growth for our rapidly increasing installed base.

What will you be doing:
Account Manager, Energy Business, your work will focus on these responsibilities:

  • Maintain and develop relationship with assigned customers and prospects
  • Lead account team members
  • Cross collaboration with all the internal stakeholders
  • Ensure customers inquiries / orders / complaints promptly, satisfactorily handled by all the internal stakeholders
  • Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned customers in order to improve customer satisfaction
  • Prepare all visiting plan in CRM for next 2 weeks
  • Visit customers and prospects frequently
  • Complete quality visit report in CRM for each visit
  • Report & record sales activities in CRM
  • Prepare and update capture plans for retaining, expanding and developing business
  • Maintain customers and installations data



To be successful in this role, we expect you to have:

General Skills:

  • Solid presentation as well as communication skills and customer relations
  • Strong negotiation and interpersonal skills
  • Open mind & characteristics
  • Be excited about challenges
  • Japanese business culture knowledge
  • Fluent written and spoken Japanese and English



Professional Skills :

  • Energy business and product understanding
  • Be passionate when it comes to energy efficiency and environmentally friendly solutions
  • Representation and etiquette
  • Cost effectiveness
  • Ability to focus on right things, take ownership and make things happen
  • Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders



Education :

Ideal candidate has an BSc or MSc degree in Business or Engineering



Experience :

Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders


Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline  30/09/2023
by submitting your application through our careers portal.

Last application date: 30/09/2023 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com