Tokyo, JP
Account Manager
Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.
We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?
Accountabilities :
- Order intake
- Sales & sold margin for assigned customers and prospects
- Achieve targets for revenue and margin within personal budget
- Customer satisfaction
- Collecting receivable in a timely manner
Your main responsibilities are
- Maintain and develop relationship with assigned customers and prospects
- Lead account team members
- Cross collaboration with all the internal stakeholders
- Ensure customers inquiries / orders / complaints promptly, satisfactorily handled by all the internal stakeholders
- Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned customers in order to improve customer satisfaction
- Prepare all visiting plan in CRM for next 2 weeks
- Visit customers and prospects frequently
- Complete quality visit report in CRM for each visit
- Report & record sales activities in CRM
- Prepare and update capture plans for retaining, expanding and developing business
- Maintain customers and installations data
You will shine in this role when you have:- Fluency in Japanese as well as English ( written and verbal ) and TOEIC score should be more than 750.
- Strong communication, negotiation and presentation skills.
- Strong negotiation and interpersonal skills
- Open mind & characteristics
- Ability to build cross-functional relationships, collaborate across cultures and coordinate with other business functions.
- Be passionate when it comes to energy efficiency and environmentally friendly solutions.
- Be excited about challenges
- Japanese business culture knowledge
Professional Skills :
- Energy business and product understanding
- Representation and etiquette
- Cost effectiveness
- Ability to focus on right things, take ownership and make things happen
- Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders
Education :
- Ideal candidate has an BSc or MSc degree in Business or Engineering
Experience :
- Strong experience in customer engagement ( minimum 5 years ).
- Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders.
Why you and us
You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.
Please apply by 13/03/2026 at 23:59 Japanese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone
Last application date: 13/03/2026
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.