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Tokyo, JP

Function:  Contract Delivery
Job Category:  Support Functions

Agreement Manager, Energy Business

We are looking for Agreement Manager, Energy Business in Japan. This is a permanent opportunity and its location is Tokyo, Japan.



  • Commercial and overall performance of assigned agreements including renewals, upselling, and lifecycle margin
  • Operative and technical performance of customer power plants, identification of customer pain points and addressing those with corrective actions
  • Identify performance improvement measures
  • Customer satisfaction
  • Collecting receivable in a timely manner


What will you be doing:

As Agreement Manager, Energy Business you are responsible for the successful execution of assigned.

  • Build and maintain strategic partnerships with assigned agreement customers
  • Understand what is important for assigned agreement customers, what are their specific business drivers and how our offering can help to minimize risks in operations and performance
  • Proactively communicate with assigned agreement customers to ensure all pain points are identified and all needs are addressed
  • Proactively propose new solutions, performance improvement programs and upgrades to assigned agreement customers to ensure increased reliability, availability and efficiency of power plants
  • Identify potential issues to prevent events causing revenue losses.
  • Ensure trustable estimations / forecasts according to lifetime as well as annual budgets / estimations and comply with contractual obligations.
  • Cross collaboration with Contract Support Centre as well as local field services team.
  • Maintaining customer related data in CRM.
  • Perform Customer Experience Management, customer satisfaction survey, and elaborate action plans based on feedback from assigned agreement customers in order to improve customer satisfaction.


To be successful in this role, we expect you to have:

General Skills :

  • Solid presentation as well as communication skills and customer relations
  • Strong negotiation and interpersonal skills
  • Open mind & characteristics
  • Be excited about challenges
  • Japanese business culture knowledge
  • Fluent written and spoken Japanese and English



Professional Skills :

  • Solid financial understanding and cost/revenue/margin planning
  • Ability to focus on right things, take ownership and make things happen;
  • Be passionate when it comes to energy efficiency and environmentally friendly solutions
  • Ability and willingness to solve problems in a prompt and positive manner, and reinforce sustainable relations with all stakeholders


Education :

  • Ideal candidate has an BSc or MSc degree in Engineering or Business


Experience :

  • Work experience as a team player, who is comfortable brainstorming, creating, and delivering information and material to both small and large groups of internal and external stakeholders


Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by 28/02/2023 submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Hyunjoo Kim, Talent Acquisition Specialist ( with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Please apply by 28/02/2023 at 23:59 JST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

Last application date: 28/02/2023

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our customers in decarbonisation by developing market-leading technologies. These cover future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS energy management platform. Wärtsilä Energy’s lifecycle services are designed to increase efficiency, promote reliability and guarantee operational performance. Our track record comprises 74 GW of power plant capacity and more than 80 energy storage systems delivered to 180 countries around the world. 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at