Order Intake Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Your main responsibilities are

• Handling the order coordination, shipping, and export documentation for spare parts ordered by customers through either Wartsila Global Network Sales or Wartsila Japan Sales.
• By utilizing communication skills/ Leadtime management/problem solving / customer service/ knowledge of international logistics and export operations and managing inventory management/ delivery and export arrangements/ logistic optimization / progress management/ data analysis / legal compliance, to improve the operational efficiency and customer satisfaction.

Specific Job Responsibilities:

• Coordinate customer inquiries, quotations, orders, export operations, and claims based on target processes and KPIs.
• Follow up sales activities proactively and build valuable relationships with customers and relevant departments to provide valuable input to the factory and sales team. 
• Track order progress, compare with schedules, collect progress reports, and identify causes of delays.
• Resolve claims, analyze, identify cause, and implement recurrence prevention measures.
• Manage inventory, arrange delivery, and prepare and maintain trade documents.
• Propose and implement continuous improvement of logistics processes and cost reduction.
• Provide logistics and export support for logistic utilizing SAP experience.
• Promote CX optimization and continuous improvement and optimize operation process.

You will shine in this role when you have:

• Practical experience of export operations in logistics industry at least 3 years.
• Effective communication and problem-solving skills with clients and stakeholders, decision-making and influence.
• Experience in expediting process and progress management (preferably with project management and lead time management experience.).
• Project management experience and strategic planning skills.
• Skill in setting priorities, time management.
• Business insight and gaining acquire industry knowledge
• Drive innovation and adapt to change
• Strong communication skills in Japanese.
• Strong communication skills in English.
• PC skills (Basic functions in Excel, data entry and modification in Word, table insertion).

Desired Traits:

• Contribute to the organization and self-driven.
• Team player with the ability to cooperate and collaborate effectively.
• Attentive to details with a focus on accuracy and reliability.
• Flexibility with deadlines and the ability to prioritize tasks.
• Strong communication skills to build good relationships with clients and stakeholders.
• Effective time management.
• Problem-solving and decision-making skills, and the ability to act promptly and effectively.
• Willingness for continuous learning and growth.

Preferred, if applicable

• Experience in projects and overseas sourcing in a multinational company.
• (Machinery manufacturing industry)
• Knowledge of trade and export customs clearance.
• Experience in the marine industry.
• SAP experience
• Team leadership experience and people development skills

Education:

• Bachelor's degree or higher.

Products handled: Seals, Bearings

Department: Spare Parts & Retrofit, Sales Management

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Last application date: 26/06/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.