Toyama, JP

Function:  Sales & Marketing
Job Category:  Engineering

Order intake coordinator NB

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Newbuild Order Coordinator is responsible for the following tasks:

Handling the order coordination, shipping, and export documentation for spare parts ordered by customers through either Wartsila Global Network Sales or Wartsila Japan Sales. This position requires communication skills, expediting, lead time management, problem-solving abilities, customer service skills, SAP experience, and knowledge of international logistics and export operations.


Specific Job Responsibilities:

  • Handling and coordination of inquiries, quotations and orders to internal and external customers according to set processes and KPI's.
  • Quality and timely Response for inquiries, quotations and orders
  • Verification of inquiries, quotations and orders regarding correctness and
  • completeness, and coordinate corrective action when necessary.
  • Follow-up of deliveries, including possible problem solving and claim handling
  • Handling and coordination of non-conformities
  • Communication including negotiation skills of additional information required, lead times, returns and claims
  • Informing or updating on changes, status and handling of Order Acknowledgements
  • Act as a link between external customers and various departments in SLSJP involved in
  • New Build delivery process
  • Communicate (e-mail or telephone) with external and internal
  • interested parties regarding inquiries, orders and deliveries.
  • Close cooperation and follow-up with Account Managers in New Build countries in China, South Korea, Japan, Taiwan and rest of the world
  • Projects Management、Products Cost Reduction, Products Rationalisation etc. Projects managements
  • Marketing、Business Intelligence, Analysis of competitors


Required Skills and Experience:

  • Business level English and Japanese. Good communication skills in English
  • Knowledge of SAP is considered an advantage.
  • Organized and structured way of working
  • Attention to detail of administrative work, having a good with numbers
  • Good ability to work independently and remotely
  • Open minded, Flexible, Team player
  • Note: Technical background is not required
  • Excel:SUM・Vlookup 、Word.
  • Marketing, Business Intelligence, Internal Project & Project Management.

Desired Traits:

  • Contribute to the organization and self-driven.
  • Team player with the ability to cooperate and collaborate effectively.
  • Attentive to details with a focus on accuracy and reliability.
  • Flexibility with deadlines and the ability to prioritize tasks.
  • Strong communication skills to build good relationships with clients and stakeholders.
  • Effective time management.
  • Problem-solving and decision making skills, and the ability to act promptly and effectively.
  • Willingness for continuous learning and growth.

Preferred, if applicable

  • Ideally, 2 years of experience of similar tasks with a multinational company(Industrial maker).
  • knowledge of import/export.
  • Domestic/Overseas Sales or Sales Support
  • Business level Chinese or Korean. Good communication skills in Chinese or Korean
  • Review of contract detail in English



Bachelor's degree or higher.


Products handled: Seals, Bearings

Department: Newbuild, Sales Management


Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 10th September 2024 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Remi Takezawa, Country Head, HRLO WJP (remi.takezawa@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 10th September 2024 at 23:59 Japanese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.


Last application date: 10/09/2024 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com