Field Service Coordinator

Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. 

Are you passionate about ensuring top-notch service delivery? We are now seeking an enthusiastic Field Service Coordinator to join our skilled Field Service Operations team in Turku, Finland.

What will you be doing?

As a Field Service Coordinator, your responsibilities will include planning and coordinating Field Service work orders, making sure they meet project timelines, specifications, and cost targets. Regular communication with Service Engineers and various stakeholders will be essential to provide support, monitor progress, and foster a collaborative environment. Through effective coordination and communication, you will drive a culture of excellence and ensure customer satisfaction.

Your responsibilities for the role include, but are not limited to: 

• Planning and coordinating Field Service jobs and projects, ensuring quality of job preparations and job completion within agreed time frame and budget.
• Acting as point of contact for customers throughout work orders, ensuring high-quality service and customer satisfaction.
• Following up and reporting work order statuses to customers and other stakeholders.
• Continuously updating the tools used for Field Service management and reporting.
• Timely invoicing of work orders.
• Closely cooperating with other departments and stakeholders to meet defined targets.
• Ensuring that all work is executed in adherence to local requirements, site procedures, and Wärtsilä Quality, Health, Safety and Environmental guidelines.
• Providing input to development of HSE processes, tools, competencies, and ways of working to secure stakeholder satisfaction and secure defined targets.

The following will enable you to succeed in this role:

• MSc or BSc in Engineering or relevant work experience to compensate for lack of formal education.
• Experience in Field Service or Service Delivery related roles.
• Experience with coordination, Project Management, or similar.
• General knowledge of Wärtsilä products and understanding of technical terminology is beneficial.
• Team-player mindset, promoting collaboration and building strong stakeholder relationships.
• Strong IT skills, interest in working with different systems, adaptability, and enthusiasm to learn.
• Excellent interpersonal and communication skills.
• Proactive and structured approach to work, with strong drive and self-direction.
• Proficient English and Finnish language skills, both written and spoken.
• Commitment to providing the best possible service experience for our customers.

What we offer:

This highly versatile role offers challenging and varying work tasks in an exciting and fast-paced environment. Continuous improvement is actively encouraged and pursued, enabling you to enhance of our ways of working through your expertise and passion for development. We provide excellent opportunities for competence development, supporting you in your professional growth. In line with our hybrid work model, you will have the flexibility to work partially remotely. 

Contact & next steps:

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Manager FS Operations, Finland Päivi Kerko via email at paivi.kerko@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Application deadline: 25/02/2025 at 23:59 EET

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings. When a person is located outside of Finland, the country's legislation is followed.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18 000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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