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Primary Location: 

USA - Ft. Lauderdale, FL, US

Function:  Service Delivery
Job Category:  Support Functions

Agreement Delivery Coordinator


Vacancies in Wartsila North America, Inc.

1 Position: Agreement Delivery Coordinator
Preferred Location: Ft. Lauderdale, Florida

Successful applicant must be authorized to work in the USA without sponsorship.

Wärtsilä in Brief:
Wärtsilä is a global leader in complete lifecycle power solutions for the marine and energy markets. By emphasizing technological innovation and total efficiency, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers.



This is Wärtsilä
Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation, total efficiency and data analytics, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wartsila's net sales totaled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com

We offer an interesting and challenging work environment in a fast growing marine and power plant agreement market. You will be a member of the area Contract Center Team. Contract Management has the delivery responsibility for three contract types: Operation and Maintenance Agreements, Maintenance Agreements, and Technical Management Agreements. Globally contract management covers over 500 installations on land and sea. Contract management supports our key accounts and is one of the strategic growth areas within Wartsila.

Position description
Agreement Delivery Coordinator will work closely with assigned team to support contract execution. This includes taking a proactive approach to ordering and delivering parts, securing resources, preparing tools shipments, and coordinating workshop components so that planned maintenance activities can be completed on time and without any obstacles. This requires continuous communication with the customer as well as other Wartsila departments and networks. While reacting timely to customer requests, maintaining cost efficiency is also required. 

Job tasks
•    Coordination of tools, spare parts and workshop services for scheduled and unscheduled maintenance, visits or other activities. Coordinates activities within budget.
•    Coordination of Field Service resources for scheduled maintenance, visits or other unplanned activities.
•    Assist customer to prepare for scheduled maintenance.
•    Communicates the maintenance job progress with customer and internal contract core team. Applies project management skills to manage jobs.
•    Support customer with unscheduled maintenance requests, act accordingly to resolve as quickly as possible (escalate technical issues as needed)
•    Timely and accurate reaction to assigned contractual customer requests. 
•    Works with customer to coordinate logistics of tools and parts, cabins, permits, Visa requirements for travel.
•    Works with Wartsila teams to implement prepared scheduled overhauls. Assigns workshop locations. Works with workshops to get the components overhauled in time.
•    Review and approval of internal and supplier invoices for the coordinated activities. 
•    Work closely together with assigned team. Actively updates the contract manager of any important issues.
•    Problem solving, claim handling while ensuring Wartsila complies with its contractual requirements.
•    Proper record keeping of activities and contractual requirements, such as workshop status report, service work reports

Desired Skills
•    Decisive, focus on achieving results
•    Ability to think quickly under pressure 
•    Proactively plan for jobs 
•    Able to keep overview of many ongoing activities at once
•    Detail oriented and organized
•    Excellent communication skills with customer and internally with team and other departments
•    Experience with SAP and Service Work Force is a plus

Bachelors Degree in Engineering, Business or relevant field

Two or more years experience and successful work in a similar role

We look forward to hearing from you. Qualified candidates must apply online http://www.wartsila.com/en/careers/vacancies.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.
Wärtsilä North America is an EOE/AA employer.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami