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Primary Location: 

United Kingdom - Fareham, GB

Function:  Service Delivery
Job Category:  Engineering

Field Service Coordinator

Wärtsilä Marine Business enhances the business of its marine and oil & gas industry customers by providing innovation products and integrated solutions that are safe, environmentally sustainable, efficient, flexible and economically sound. By being a technological leader, and through the experience, know-how and dedication of its personnel, Wärtsilä is able to customise solutions that provide optimal benefits to its customers around the world.


Within the UK, Wärtsilä Services network provides full lifecycle support for its customers across the marine and energy markets to enhance their business capabilities. With service solutions ranging from spare parts to maximised lifetime, increase efficiency and performance through the provision and maintenance of our product portfolio. 


We are actively seeking a Service Coordinator on a permanent basis to join our team in Fareham, Hampshire, UK. 



What are your main tasks and responsibilities?


  • Supervision of Field Service teams to ensure accurate and professional standard of field service deliverables.

  • Manage and coordinate commissioning and/or complex Field Service activities.

  • Plan activities, resources, spare parts, costs and time schedule for the complex work order.

  • Coordinate people when they are assigned on a work order and act as contact person for customer during the order.

  • Accurate order processing, invoicing and job management.

  • Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.

  • Follow-up and report the status of the complex work order to customer or relevant internal stakeholders.


What do we expect from you?


  • Previous experience in a Service Coordinator role is essential
  • Proven skills managing a remote team of Field Service Engineers
  • Working knowledge of SAP would be desirable
  • Excellent communication skills, with an ability to engage with a wide range of stakeholders
  • High attention to detail
  • Good time management and organisation skills 
  • Able work effectively and efficiently independantly and as part of a team
  • Fluent in English


What we offer you


All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within an international working environment, in an ambitious and growth orientated organisation.


If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receiving your application, together with a Curriculum Vitae. 



Last application date: 1st March 2020

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com