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Primary Location: 

Spain - Porriño, ES

Function:  Service Delivery
Job Category:  Other

Field Service Coordinator West Europe

As part of our Shape goals we want to simplify the way we do business. This means in practice adding simplicity in the ways of working, increasing clarity in roles and responsibilities and bringing more speed in decision making through clear ownership and accountability. We have announced our new Marine Business lines and are now putting our plans into action by building our new Businesses: Marine Power, Marine Systems and Marine Voyage. We are on the way of cementing the foundation for being competitive in the future! 

 

As a part of this we are looking for 

 

FS Coordinator 

 

In this newly established global position you will become part of Wärtsilä Shaft Line Repair Services (SLRS), the organisation responsible for services delivered by Wärtsilä Shaft Line Solutions (SLS). A growing organisation within SLS and critical to strategy, SLRS includes ca. 125 dedicated professionals located all around the world.  

 

As FS Coordinator you will be the focal point with customers and internal stakeholders in the delivery of Field Service (FS) for SLS. You will be part of a team managing the daily activities and schedules of around 20 engineers located in West Europe. In this position you will be reporting to the FS Manager and you will be located in UK, Germany, Netherlands, France, Italy or Spain.

 

Your main responsibilities are 

  • Receive and process field service enquiries; identify service requirements, schedules and locations.  

  • Plan activities, resources, spare parts, costs and time schedules for work orders.  

  • Manage diaries and coordinate field service personnel; matching available skills to jobs.  

  • Liaise with customers to coordinate requirements and formalize service bookings. 

  • Coordinate personnel when they are assigned on a work order.  

  • Act as “point of contact” for the customer during the work order.  

  • Raise internal and external orders for service provisions.  

  • Collect costs, prepare invoices, time sheet and administer pay for service personnel.  

  • Service follow-up; ensure customer satisfaction, obtain feedback and maintain service record files. 

  • Ensure that the work is executed according to QSHE guidelines and site procedures and policies.  

  • Follow-up and report on the status of work orders to customer and/or internal stakeholders. 

  • Continuously seek for solutions in according to best practises. 

 

Main requirements in this role are 

  • A safety first mind-set.  

  • You are passionate about developing SLS E2E-business to the next level.   

  • Technical education or equivalent qualifications as a combination of education and experience.  

  • Experience in a customer facing role with responsibility for collation of costs and invoices. 

  • Excellent organizational skills and customer empathy.  

  • Strong commitment to delivering excellent customer service. 

  • Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.  

  • Excellent communication skills and well-developed cultural awareness and sensitivity.  

  • Proficiency with standard MS tools and experience with SAP would be an advantage.  

  • A working knowledge of book keeping and commercial administration processes.  

  • Fluent in English with relevant additional language skills beneficial. 

  • You are located in UK, Germany, Netherlands, France, Italy or Spain and willing and able to travel.  

 

In this role, your success will be measured by 

  • Order-intake, net sales and EBIT for SLS.  

  • KPIs set by FS Manager and FS Area Manager EUAF.  

 

In addition, as an ideal candidate you  

  • drive Wärtsilä Purpose and demonstrate Wärtsilä values  

  • understand the value of collaboration and benefits it brings 

  • are recognised as a leader with ability to build high performing teams based on trust  

  • have high integrity, listen with good intention, appreciate feedback and support people to grow 

  • create clarity on direction and inspire people to take action towards the future goals  

  • enjoy creating clear business value with a goal-oriented mind-set 

  • drive results with excellent planning and remove obstacles for success of our employees 

  • feel accountable for business impact and act to adjust when performance is not as expected 

  • develop an organization with high passion and drive – while making sure that it is fun doing business 

 

 

For more information about the position, GM Operations, SLRS, Simon Wiles, e-mail: simon.wiles@wartsila.com 

 

Please apply by 28 June at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.