Head of Activation & Lifecycle Support

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are always on the lookout for a talent with a growth mindset – are you the one?  
  
We are looking for an innovative and transformative leader to take on the role of Head of Activation & Lifecycle Support. The preferred location for this position is Helsinki and Vaasa Finland or Drunen, Netherlands. We offer the possibility of hybrid work. 
  
Your role and responsibilities:
 
 

We are consolidating the teams from multiple organisations performing today the activities needed to activate our digital solutions and support them during the lifespan of the agreements with our customers in Marine and Energy.

As Head of Activation & Lifecycle Support, you will ensure that every digital product:

• is activated right first time, on schedule, at scale
• stays reliable and cost-efficient throughout its life on the installed base

You will steer several cross-functional teams, spanning service activation (on-site and remote), infrastructure, and support, toward a shared vision of zero-click activation and lifecycle support. Owning the cost-to-serve, you will partner with our Marine and Energy business functions to drive relentless continuous improvement, lowering costs while continually raising service levels.
You will sit on the DPD management team and work closely with senior leaders across Wärtsilä to influence strategy, standards and investment.  

Your work will focus on these responsibilities:

• On-time activation: all customer activations are delivered according to promise dates
• Reliability & availability: activated digital solutions meet or exceed service level agreed across the installed base; proactive monitoring prevents customer-visible incidents
• Automation & tooling: activation progress toward 0-click; new releases, troubleshooting and service monitoring are increasingly autonomous
• Cost to serve: year-on-year reduction in cost-to-serve per asset, achieved through standardisation, automation and data-driven root-cause elimination
• Leadership & culture: three teams from different functions coming together and operating as one flow-optimised value stream; high engagement scores
• Stakeholder influence: clear communication and KPIs aligned with other business functions

 
To be able to succeed in the position, we expect you to have: 
 

• Minimum 10 years of experience leading similar digital activities, lifecycle management, and activation processes
• Proven track record in driving successful continuous improvement with flow thinking, automation initiatives and operational cost reduction
• Demonstrated expertise in agile practices, organizational change management, and transitioning responsibilities towards integrated, autonomous teams
• Strategic thinker with the capability to manage complex transitions, align stakeholders, and communicate clear long-term visions
    

Why you and us?   
  
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
 
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
 
We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.
  
Contact & next steps:  
  
Please submit your application by 17.10.2025 through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email. We aim to keep you updated on the process throughout.

For further questions, please reach out to Mauro Sacchi through email (mauro.sacchi@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 17/10/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.