Process & System Expert

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Process & System Expert with a main responsibility in process governance, systems enablement, and operations excellence within Operations Management in Performance Services, where our 60+ experts are providing remote support services for customers operating Wärtsilä four-stroke marine engines globally.

Your role and responsibilities

As a Process & System Expert, your work will include owning and developing end‑to‑end delivery processes and ensuring that our operational tools effectively support them. You’ll be working as a part of our collaborative and forward‑looking Operations Management team with diverse expertise.

The preferred location for this position is Vaasa, Finland (Sustainable Technology Hub). We offer a possibility for hybrid work in line with company and business policy.

Your work will focus on these responsibilities:

• Own process governance for Operations Management: define, refine, document, and continuously improve end‑to‑end workflows across Operations Management and Expertise Centres.
• Own and Coordinate with service delivery responsible Marine Class compliance certifications & audit readiness by ensuring ways of working meet Wärtsilä standards and external requirements; maintain process artefacts (Quality documents, Process maps, Responsibility matrix, Standard Operating Procedure).
• Translate business needs into service deliveries: specify requirements, user stories and acceptance criteria; collaborate with Process & Service Delivery Owners and Service Design to create pragmatic solutions.
• Enable cross‑functional alignment by collaborating closely with Contract Management, Operations & Maintenance Management.
• Strengthen operational excellence, build trust, and demonstrate the true value behind our service organization by e.g.  but not limited to transforming Centre visits Customer experience from abstract presentations into real, visible proof
• Lead performance & continuous improvement (WCI´s) activities.

To be able to succeed in this position, we expect you to have:

• BSc or MSc degree or equivalent in a relevant field of education.
• 5+ years of experience in technical and/or service delivery process development, systems enablement, or operational excellence
• Strong collaborative and change leadership skills, with a forward‑looking mindset, ownership, and the ability to guide stakeholders through process and system changes.
• Excellent communication and enablement capabilities, including stakeholder management, clear communication, and creation of training and documentation; fluent in English.
• Experience with key systems and data platforms, such as Enterprise Data Warehouse tools, Salesforce and business analytics tools; ability to connect process logic with system configuration.
• Solid analytical skills, including requirements gathering, backlog management, test planning/UAT, and process modelling, supported by a strong data orientation (KPIs, dashboards, data quality, structured problem solving).
• Familiar in 4 stroke product portfolio and in Data Storytelling: Turning KPIs into narratives—linking metrics to outcomes customers care about.

Our Company Culture

At Wärtsilä, our purpose is Enabling sustainable societies through innovation in technology and services. This guides everything we do—from shaping the decarbonisation of marine and energy to driving digital transformation across our value chain.

Our culture is built on values and behaviours that drive success:

• Customer value first: We evolve continuously to make our customers successful.

• High‑performing, diverse teams: We attract and empower people from 128 nationalities across 77 countries.

• Continuous learning: We support learning through coaching, mentoring and the 70-20-10 principle.

• Sustainability and responsibility: We lead the decarbonisation transformation and act ethically in all we do.

• Collaboration, openness and innovation: We create an environment where everyone feels safe, heard and cared for—because when you thrive, so do we.

Why you and us?

At Wärtsilä we believe in empowerment, ownership and taking responsibility for our work. We support each other’s growth, and co‑creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe that by being your true self you can accomplish so much more. We don’t always get it right the first time, but we learn and grow together. We want everyone to voice their opinions freely, which is why we’ve built an environment where you can feel safe, heard and cared for.

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking for a colleague who shares this passion for smart technologies and a sustainable future.

Contact & next steps 
  

We hope to hear from you soon by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions, please reach out to Sofia Gokkoeva, Talent Acquisition Partner, through sofia.gokkoeva@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 10/05/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.