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Vaasa, FI

Function:  Quality & Operational Development
Job Category:  Other

Quality Engineer, Customer Care

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we –Wärtsilians -put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.


We want to transition the world towards a cleaner future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent.


We hope to find a team member to join our amazing Customer Care & Relations team as a Quality Engineer, who shares the same passion we have for continuous improvement and customer satisfaction.
The location for the position is in Vaasa, Finland. 


Want to join the ride?


What will you be doing?


In this position, one of your main responsibilities will be to develop and administer customer interface role and procedures as our quality management representant during test run.  Including but not restricted to;
•    Communication with customer during Non-conformity investigation and problem solving (RCA, correction and corrective actions)
•    Administration, development and presentation of Inspection and Test Plan (ITP) ja Quality Control Plan (QCP), measurement records and protocols etc.
•    Prepare customer statements and/or other post-FAT/PCT communication when requested
•    Assist in arranging product/process information for customers when requested
•    Securing overall customer experience and feed-back gathering process


You will also be involved in maintaining and applying quality procedures and instructions, especially focusing on production quality improvement, to meet internal quality requirements as well as the quality expectations of our customers and other stakeholders.


In this role you will also contribute in establishing product and quality improvement mindset by e.g.;
•    Following up nonconformities, ensuing coordination of containment and corrective actions and risk assessments 
•    Analysing non-conformities during test run, reporting and supporting to achieve corrective actions by problem solving
•    Securing adequate documentation of findings and actions during investigations in quality related issues
•    Participating in, or facilitating product development projects


Additionally, you will;
•    Have opportunity to participate in internal, external and customer audits
•    Provide support for product development and other stakeholders regarding product performance during testing


You will not be working on this alone, even though the work requires a high level of independency, as you will have the support from the whole CC&R team.


The below will enable you to shine in this role:
•    B.Sc. or M.Sc. degree in Engineering or equivalently qualified through relevant technical experience
•    Technical writing skills
•    Previous experience and use of tools and methods used in Wärtsilä (SAP, PQAP, FMEA, etc) would be a great benefit
•    Experience and use of general quality tools are an advantage 
•    Self-motivated and reliable to take responsibility of your actions within the set timeframes
•    Pro-active and independent individual with a team player attitude 
•    Excellent communication skills with a proven ability to engage with, and present to, a wide range of stakeholders both internally and externally
•    Demonstrable problem-solving and decision-making skills
•    Willingness to learn, adapt and develop yourself
•    Fluent in English, both written and verbal


In this role, some travel might be required to meet with our customers and visit installations around the world. Thus, we hope you are outgoing, customer oriented, proactive, systematic and organized. 


All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within an international working environment, in an ambitious and growth orientated organisation.



Why you and us?


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 


We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. 


Are you eager to be part of this ambition? 


Contact & next steps


Does this sound like the job for you? 
If yes, we hope to hear from you before the application deadline 31st October 2021, through submitting your application through our career’s portal. We aim to keep you updated on the process all the way. 


Are you still wondering if you should apply and would like to get something clarified? 
Please reach out to:

Matias Kamila
Quality Manager 

(only for questions from direct job applicants, applications through email will not be recorded or responded to). 


Last application date: 31/10/2021

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.


All new Wärtsilä employees in Finland will attend occupational health check, including the drug test/screening. The legislation of the country followed when person is located outside of Finland.10.

This is Wärtsilä


Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine


Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com