Service Coordinator

Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. Our team values, respects, and embraces different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Do you excel at connecting people, skills, and schedules to deliver outstanding service?

We are excited to announce that we are seeking a Service Coordinator to join our skilled Field Service Operations team! The role is offered as a permanent contract and will be based in our STH office in Vaasa, Finland. Our team embraces a hybrid work model, so you’ll have the flexibility to work partially remotely.

What will you be doing?

As a Service Coordinator, your responsibilities will include planning and coordinating Field Service work orders, making sure they meet project timelines, specifications, and cost targets. Regular communication with customers, Service Engineers, and various stakeholders will be essential to provide support, monitor progress, and foster a collaborative environment. Through effective coordination and communication, you will drive a culture of excellence and ensure customer satisfaction.

Your responsibilities for the role include, but are not limited to: 

• Planning and coordinating Field Service activities, including resources, spare parts, costs, and schedules.
• Acting as point of contact for customers throughout work orders.
• Following up and reporting work order statuses to customers and other stakeholders.
• Continuously updating the tools used for Field Service management and reporting.
• Timely invoicing of work orders.
• Closely cooperating with other departments and stakeholders to meet defined targets.
• Ensuring that all work is executed in adherence to local requirements, site procedures, and Wärtsilä Quality, Health, Safety and Environmental guidelines.

Essential requirements:

• MSc or BSc in Mechanical Engineering or similar, or qualifications gained through experience.
• Experience in Field Service or Service Delivery related roles.
• Familiarity with Wärtsilä products and a solid understanding of technical terminology.
• Strong negotiation and contractual skills.
• Awareness of cost-effectiveness and budget considerations.
• Proficiency in SAP, CRM systems, and M-Files, with a strong aptitude and enthusiasm for working with a variety of digital tools.
• Fluent English language skills.

What will enable you to succeed:

• Excellent interpersonal and communication skills.
• Proactive and well-structured approach to work, with strong self-motivation and drive.
• Collaborative team player approach with a friendly and supportive attitude.
• Cultural awareness and sensitivity in a global business environment.
• Proficient Finnish or Swedish language skills.  
• Service-oriented mindset and commitment to delivering outstanding customer service.

Contact & next steps:

Still unsure whether to apply or have a question about the role? Feel free to contact Johnny Asplund, Manager, FS Operations, by email at johnny.asplund@wartsila.com (only for questions, applications sent via email will not be processed).

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application (in English) in our Career portal. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Application deadline: 09/12/2025 at 23:59 EET

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country's legislation is followed.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18 000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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