Service Plan Quality Engineer

About the role: 

As the Service Plan Quality Engineer, you will be responsible for establishing Definition of Done and Acceptance criteria for each Service Plan, within the Service Plan Operations Framework (SPOP). Furthermore, you will be securing this Definition of Done and Acceptance Criteria are met at every release-stage of the SPOP, until deployment. Your mission is to guarantee the deployed Service Plan meets the commercial and strategic targets set by business in the initiating phase, ensuring that deployed service plans deliver measurable business value and meet customer expectations.  

You will collaborate with Service Plan Engineers, Delivery Lead, Deployment Expert, and wide range of stakeholders across Wärtsilä at all different levels, ensuring quality gates are consistently upheld and continuous improvement is embedded in the process. 

Key responsibilities: 

• Establish Definition of Done and Acceptance criteria for Service Plan Operations together with stakeholders and process experts in the R0 Phase within the Service Plan factory model. 

• Take ownership of and follow up the open topics identified in R0, with goal to create an approved Definition of Done and Acceptance criteria document.

• Own and operate quality gates throughout the SPOP process, validating service plan content at each phase (R0-R4) against established criteria and standards. 

• Collaborate with cross-functional teams (LC PM & OD, Technical Services, Field Services, Workshops, Business Unit Development) to ensure alignment, mitigate scope creep, and maintain RACI integrity. 

• Oversee the Service Plan quality operations including applicability rules, deviation management, change request alignment, and backlog creation for lifecycle data.  

• Train the Service Plan Maintenance operations to run continuous quality management for deployed service plans, facilitating feedback loops and driving improvements in data quality. 

• Participate in creations of training materials and operational guidelines relating to service plan quality (within the Service Plan Factory model). 

• Ensure that quality management practices support the industrialisation and scaling of service plan operations, enabling structured content delivery and customer-centric solutions. 

The ideal candidate must possess these skills and capabilities: 

• Proven experience in quality assurance, process improvement, or data validation within technical or operational environments. 

• Understanding of engineering data management and its application in lifecycle data operations. 

• Ability to interpret operational and commercial requirements and translate them into actionable quality management plans. 

• Excellent analytical skills with a proactive approach to identifying risks, resolving deviations, and driving continuous improvement. 

• Ensure the Stakeholders focus on determined DoD and Acceptance criteria only, stopping any unrelated evaluations and time drains, to ensure compliance, commercial rationale and operational continuity.

• Experience in developing and implementing SOPs, quality gates, and feedback mechanisms. 

• Positive attitude and readiness to support a newly established function in delivering impactful change. 

Why join us? 

At Lifecycle Data Operations CoE, we value innovation, collaboration, and continuous improvement. You will have the opportunity to work alongside a team of dedicated professionals and contribute to the advancement of our organisation's data management processes. 

Contact and next steps: 

Are you still wondering if you should apply and would like to get something clarified? Please reach out to LC Data Partner and Operations Lead Jonne Welling via email at jonne.welling@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.