Solution manager, GBS

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Wärtsilä Information Management (IM) is a global organization of more than 350 IT professionals who work together to deliver best-in-class IT services in Wärtsilä. IM is responsible for operating and developing the ICT landscape, and in addition is a strategic partner to our businesses, driving innovation to accelerate growth of digital solutions.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

We are always on the lookout for a talent with a growth mindset – are you the one?  
  
We are looking for a Solution Manager, GBS (Global Business Services) with a main responsibility in you will be responsible for overseeing the ServiceNow Source-to-Pay application, ensuring its seamless performance, continuous improvement, and alignment with business objectives. The preferred location for this position is Vaasa or Helsinki but also Navi Mumbai are negotiable. We offer a possibility to hybrid remote work. 
  
Your role and responsibilities: 
 
As a Solution Manager, GBS you will ensure that Source to Pay application related IT services are delivered effectively and efficiently, meeting the needs and expectations of users and stakeholders. You will work closely with various IT teams, business stakeholders, manage service performance, and ensure continuous improvement in IT service delivery. You’ll be working as a part of a dynamic and collaborative Service Integration and Management team in with diverse expertise in Information Management.
 
Requirements for the position: 

• Lead the management and optimization of the ServiceNow Source-to-Pay application, ensuring its efficiency, reliability, and scalability
• Drive IT enhancements, leveraging industry best practices to improve workflow automation and process efficiencies
• Ensure IT performance by fostering collaboration, implementing best practices, and maintaining a high standard of service delivery
• Work closely with cross-functional teams to align IT solutions with business needs and ensure stakeholder satisfaction
• Monitor and report on key IT performance metrics, driving data-driven decision-making
• Stay ahead of industry trends and innovations to enhance the ServiceNow capabilities within the organization

 
Qualifications/to be able to succeed in the position we expect you to have: 
 

• 5+ years implementing the GBS processes and solutions with deep expertise of ServiceNow platform
• Strong understanding of ITIL methodologies and ITSM concepts, knowledge of Agile/Scrum and DevOps methodologies
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skill
• Excellent analytical and problem-solving skills with a passion to understand and fulfil customer needs
• Leadership and strategic thinking skills
• M.Sc. or B.Sc. in computer science, systems engineering, economics, data science or other related field of study

  
Why you and us?   
  
You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.   
Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.  
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.   
  
Contact & next steps:
  
Please submit your application before the application deadline 29 of April 2025 through our Careers portal. Applications through email will not be considered. After submitting your application, you will receive a confirmation email.
 
In case of any questions regarding the position, reach out to: 

Marjo Kautiainen, 
General Manager, Service Integration and Management, 
marjo.kautiainen@wartsila.com
 

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 Last application date: 29/04/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

All new Wärtsilä employees in Finland will attend occupational health checks, including drug tests/screenings where applicable. When a person is located outside of Finland, the country legislation is followed. 

Please note that according to Wärtsilä policy and under applicable local legislation and practices, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Discover Wärtsilä IM’s engaging and dynamic culture on YouTube.