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Primary Location: 

Vaasa, Finland

Function:  Finance & Control
Job Category:  Support Functions

Team Leader, Customer Assistance Controller

An exciting new opportunity has arisen for a Team Leader, Customer Assistance Controlling to join the Business Control Centre in Vaasa, Finland.


Business Control Centre (BCC) is a virtual organisation whose primary responsibility is operative controlling across all revenue streams and product lines within Wartsila Services. We are now looking for a Team Leader for Customer Assistance Controlling to join us, who will be responsible for CA activities and day to day operative warranty handling.



- Direct line manager of Customer Assistance controllers in BC Center
- Responsible for Customer Assistance controlling within BC Center. Same level of quality and service is to be provided to all stakeholders. 
- Ensure sufficient communication from CA function towards BC Centers stakeholders
- Ensure competence development for CA function within the BC Center
- Identify, follow up and push the realization of actions that improve the efficiency, harmonization and transparency of Wärtsilä and BC Center performance
- Implementation of globally agreed ways of working, tools and processes for CA in BC Center 
- Act as a change catalyst and drive needed changes in CA
- Performs financial analysis of warranty funds and CA projects and perform period end closing tasks working closely with the local team and wider organisation



- B.Sc or M.Sc. Degree, preferably in Finance and Accounting
- Good financial knowledge, reporting and analysing skills
- Excellent SAP skills, especially in FICO and good skills in other reporting tools such as Qlikview
- Managerial experience, able to lead others through change with a coaching approach
- Understanding of Wärtsilä business and operative business challenges
- Good understanding of business processes and process integration
- Excellent influencing and negotiation skills with ability to communicate clearly verbally and in written
- Forward thinker who isn't afraid to challenge and has progressive attitude towards tasks and goal
- Development oriented working approach to ensure continuous development of CA operative controlling and processes 
- Service mindset combined with a team player attitude
- Excellent skills in English
- Ability to travel as required


Please apply by 17th December, 2018. 


Contact person to give further information:
Ulrica Blomkvist at +358505975366 or via email 

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2017, Wärtsilä’s net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at

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