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Location(s): 

Porriño, ES

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Team Leader Sales Support

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

 

We are now looking for a Sales Support Team Leader to join our forward-looking Sales Support team for ensuring quality and speed of response for continued high quality customer service. The position is permanent and the location for the position is in Porriño, Spain.

 

What will you be doing

As Team Leader, your work will focus on these responsibilities:

  • Manage Sales Support team members, target settings and facilitate their development
  • Handle, coordinate and follow up on spare parts quotations and orders according to working procedures, guidelines and local requirements
  • Management of pre-order and post-order support services including but not limited to:
  • Quotations, order processing, contract review, contract execution & technical support.
  • Customer contact and liaison to delivery for projects.
  • Ensure the highest level of quality and response time
  • Maintain strong relationships with the customers, understand their needs and provide the right solutions
  • Proactive approach to achieving and exceeding Customer Service KPIs.
  • Ensure all procedures/work processes comply with all audit requirements.
  • Compliance at all times with appropriate QA, information handling, Export Control and Health & Safety procedures

 

To be successful in this role, we expect you to have:

  • Strategic planning and target setting
  • Strong background in customer relations, negotiations and cost awareness
  • Excellent communicator with strong analytical problem-solving skillset
  • Confident in presenting and facilitating meetings
  • Innovative mindset
  • Strong team player with proven relationship building experience
  • Fluent in English, verbal and written
  • Change management
  • Team building

In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel even though most of the meetings are held virtually.

 

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 8.12.2022, through submitting your application through our careers portal. 

Please apply by 8th of December at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

 

Last application date: 08/12/2022 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com