Customer Care Engineer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Your main responsibilities are

Customer interface & satisfaction:

1. Act as the primary contact window and customer eyes  for thruster-related customer quality, technical feedback, ensuring timely response and professional communication.

2. Coordinate with internal teams to resolve customer complaints, claims, and technical queries related to thruster products.

3.Support customers during FAT and ensure customer comments or concerns are addressed and closed properly.

FAT & Inspection Support:

1. Lead customer FAT activities, including preparation, on-site support, issue clarification, and follow-up actions.

2. Ensure FAT findings, punch lists, and customer comments are accurately recorded, tracked and closed before thruster delivery.

Internal coordination & continuous improvement:

1. Introduce customer requirements, feedback, and lessons learned into internal improvement actions for engineering, production, and quality teams.

2.Drive continuous improvement by analyzing recurring customer issues and supporting root cause analysis and corrective actions (8D / RCA).

3.Support cross‑functional cooperation with Engineering, Supplier Quality, Production, and Project Management.

Documentation & reporting:

1. Refresh FAT program regularly, prepare and review customer focus, such as inspection records, FAT reports, deviation handling and acceptance documents.

2. Maintain traceability and status tracking for open customer items and ensure on‑time closure.

You will shine in this role when you have:

Education & Technical Background:

1.Bachelor's degree or above in Mechanical Engineering, Marine Engineering, or related engineering discipline.

2.Are able to understand basic mechanical principles and functions.

Experience:

1.Experience in customer care, product quality, project quality, or technical support within marine, propulsion, or heavy‑equipment manufacturing.

2. Familiar with FAT processes, inspections, and customer acceptance requirements for marine equipment.

Technical & Professional Skills:

1. Ability to read and understand engineering drawings, specifications, inspection and test plans (ITP/ITR).

2. Basic knowledge of quality tools (RCA, 8D, corrective/preventive actions)

3. Structured and detail‑oriented approach to issue tracking and follow‑up.

Communication & Coordination:

1.Strong customer‑oriented mindset, with clear and professional communication skills.

2.Ability to work effectively across functions and cultures (customers, engineering, operation).

3. Capable of explaining technical topics clearly to non‑technical stakeholders.

Language & IT Skills:

1.Good command of English (written and spoken) for customer communication and documentation.

2.Comfortable using Office tools (Excel, PowerPoint, Word) and SAP systems.

Personal Attributes:

1. Strong sense of responsibility and reliable work attitude.

2. Proactive learning ability.

3. Good team player with strong collaboration spirit.

Why you and us 
You are valued – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps
Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.  

Please apply by 13/05/2026 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone

Last application date: 16/05/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.