Field Service Coordinator SLS, China

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for FS Coordinator

In this  position you will become part of Wärtsilä Shaft Line Repair Services (SLRS), the organisation responsible for services delivered by Wärtsilä Shaft Line Solutions (SLS). A growing organisation within SLS and critical to strategy, SLRS includes ca. 125 dedicated professionals located all around the world.

As FS Coordinator you will be the focal point with customers and internal stakeholders in the delivery of Field Service (FS) for SLS. You will be part of a team managing the daily activities and schedules of around 20 engineers located in China. In this position you will be reporting to the FS Manager and you will be located in China.

Your main responsibilities are

• Receive and process field service enquiries; identify service requirements, schedules and locations.
• Plan activities, resources, spare parts, costs and time schedules for work orders.
• Manage diaries and coordinate field service personnel; matching available skills to jobs.
• Liaise with customers to coordinate requirements and formalize service bookings.
• Coordinate personnel when they are assigned on a work order.
• Act as "point of contact" for the customer during the work order.
• Raise internal and external orders for service provisions.
• Collect costs, prepare invoices, time sheet and administer pay for service personnel.
• Service follow-up; ensure customer satisfaction, obtain feedback and maintain service record files.
• Ensure that the work is executed according to QEHS guidelines and site procedures and policies.
• Follow-up and report on the status of work orders to customer and/or internal stakeholders.
• Continuously seek for solutions in according to best practises.

You will shine in this role when you have:

• A safety first mind-set.
• You are passionate about developing SLS E2E-business to the next level.
• Technical education or equivalent qualifications as a combination of education and experience.
• Experience in a customer facing role with responsibility for collation of costs and invoices.
• Excellent organizational skills and customer empathy.
• Strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.
• Proficiency with standard MS tools and experience with SAP would be an advantage.
• A working knowledge of book keeping and commercial administration processes.
• Fluent in English and Chinese with relevant additional language skills beneficial.
• Willing and able to travel.

In this role, your success will be measured by

• Order-intake, net sales and EBIT for SLS.
• KPIs set by FS Manager and FS Area Manager APAC.
   

In addition, as an ideal candidate you

• drive Wärtsilä Purpose and demonstrate Wärtsilä values
• understand the value of collaboration and benefits it brings
• are recognised as a leader with ability to build high performing teams based on trust
• have high integrity, listen with good intention, appreciate feedback and support people to grow
• create clarity on direction and inspire people to take action towards the future goals
• enjoy creating clear business value with a goal-oriented mind-set
• drive results with excellent planning and remove obstacles for success of our employees
• feel accountable for business impact and act to adjust when performance is not as expected
• develop an organization with high passion and drive - while making sure that it is fun doing business

Why you and us 

We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. 

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application 30th November 2024 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Tina Zheng, Talent Acquisition Specialist (tina.zheng@wartsila.com) with any questions related to this position. (only for questions from direct job applicants, applications through email will not be recorded or responded to)

Please apply by 30th November 2024 at 23:59 Chinese Standard Time. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application

Last application date: 30/11/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.