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Location(s): 

Zwolle, NL

Function:  Service Delivery
Job Category:  Engineering

Support Engineer

Welcome at QuantiParts!
 

QuantiParts, based in Zwolle, is the Original Engine Manufacturer (OEM) for 12 classic Wärtsilä engine brands. We support our customers in the global Marine and Energy businesses with the best technical know-how and supply of genuine spare parts for scheduled and unscheduled maintenance on a 24/7 basis.

 

Due to growth of our Services business we are looking for a Support Engineer to join our Technical department in Zwolle.

 

As a Support Engineer, you solve first level Spare Parts Identification (SPI) requests and create comprehensive and technical complex spare parts offers for all our classic Wärtsilä engine brands. Due to our large engine product portfolio, global reach and very diverse field of applications and customers, not a single request is the same. No matter how challenging the request from our customer, you will ensure that we offer the correct solution and validity parts by searching through all our systems, archives, technical data sheets and original production drawings.

 

Surely, you don’t have to do this all by yourself. You will become part of a high-performance team consisting of Sales Engineers, Product Support Managers, Purchasing, Technical Support and our warehouse department. 

 

What are your main tasks and responsibilities?

  • You support our Sales Engineers by identifying all kind of SPI requests. Where needed you pro-actively get in contact with a customer to receive all needed information.
  • Identify correct and valid spare parts numbers for parts which are not in the actual assortment or in stock and initiate corrective actions where needed.
  • In your identification process, you take in account the correct specification and technical feasibility, as well as price, delivery time, in cooperation, with the Sales Engineers and Product Support Managers.
  • You correct, update and maintain our spare parts documentation system  for assigned engine types in the system.
  • Make available the part lists needed for maintenance, repairs and overhaul schedules for all engine brands you are actively involved in; and discuss adjustments of the assortment with the Product Support Managers.
  • Follow up for self-created quotations in consultation with the Area Sales Team.
  • You ensure correct processing of quotations, reports and analyses in SAP and CRM.

 

What do we expect from you?

  • You are passionate about finding answers on technical complex spare parts requests which you need to solve with some solid analytical skills.
  • You hold a minimum vocational degree combined with a few years of working experience within a technical services organisation.
  • Any experience with technical spare parts (sales or service) is seen as a big benefit.
  • Teamwork and communication are very important in this position.
  • You have a customer minded and service-oriented attitude with Can-Do mentality.
  • Due to our international network, you are fluent in English. Dutch is seen as a big advantage.
  • You are used to work with many different systems such as ERP, MS office and (digital) archives.

 

What we offer you

We highly care for employability of all our employees hence employees are encouraged to utilize the variety of training activities, learning solutions and self-study materials. The opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect and trust. Our High-Performance culture can be described as down to earth and agile, with a lot of mandate to act.

 

We drive an inclusive corporate culture by respecting diversity. Success requires a mix of employees - diversity in nationality, gender, age, personality and educational background.

 

If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receive your job application, together with a Curriculum Vitae on our website: www.wartsila.com/careers. Select ‘Netherlands’ and the position you like to apply for.

 

In case you have questions about the procedure please call Dré Schellekens (Corporate Recruiter) at +31 (0)6 28558033 or by email: recruitment@quantiparts.com 

 

About QuantiParts:

QuantiParts changes the game for trading OEM spare parts for classic Wärtsilä engine brands. We serve the engine Brands; Stork Werkspoor Diesel, Deutz, Deutz MWM, Bolnes, Sulzer A/S 4 stroke, SACM, Poyaud, Crepelle, Wichmann, Nohab and Vasa and have all parts new, remanufactured or pre-owned to keep them running in an optimal way. The company is based in Zwolle, the Netherlands, where its spare parts are traded from. The company’s stock consists of over 5 million components for more than 45 different engine types.


We provide 24-7 parts services and support with the best technical know-how available. We offer competitive solutions, immediate response and the right spare parts delivered on time! We are here for you and your engine.  QuantiParts employs about 80 people in Zwolle, France, Sweden and Norway. All our employees bring with them the Wärtsilä legacy and extensive technical know-how in order to serve customers worldwide.  www.quantiparts.com