Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are looking for a Field Service Coordinator to join our Field Services Operations Team in Italy. The position can be located in Genoa, Naples or Trieste. Hybrid work is an option for this role.

What will you be doing? 

As a Field Service Coordinator you will work as responsible for all Field Services (FS) activities assigned towards the final Customer, cooperate with sales proposal team to estimate FS activities budget  in terms hours and man/days, as well as interface with Sales for improving Customer satisfaction.

Your main responsibilities will be:

• Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
• Be Responsible and accountable about results and deviations of all services handled in accordance with what planned.
• Support field service personnel when they are assigned on a job.
• Act as the contact person for the customer during the jobs.
• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management etc.) to, according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow-up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
• Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendors invoices.
• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.
   

To be successful in this role, we expect you to have:

• Mechanical Knowledge (i.e. Technical School with Field service Engineer experience, or Bachelor’s degree in Engineering)
• Technical understanding of marine products and services
• Able to learn and utilize many computer programs and platforms. (Office, SAP, Salesforce, ETC.)
• E&A knowledge will be a plus
• Good English
• Moderate on-call expectations to support customers and engineers in the field.
• Strong interpersonal skills are required to communicate daily with many different internal and external stakeholders.
• Strong verbal and written communication skills
• Must be able to work under pressure
• Able to work independently with little to no supervision on a daily basis
• Experience in People management
• Be willing & available for short travels for customer and/or site visits.

Why you and us?  

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps 

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. 

Last application date: 24/07/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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